Why Digital Transformation Should Be #1 Priority For Bank


With a high increase in current digital industry and digital devices usage such as smartphones, laptops, and computers are getting tremendous, this brings a big impact to the people.

General consumer’s behavior is changing due to this digital trend, and also the way they do financial transactions.

This behavior also encourages the growth of local e-commerce. Features like cashless payment, branchless banking, e-commuting, fintech, and other internet-based bank services are getting bigger in number. Like it or not, the banking industry will need to keep up with this digital trend.

Bank CEOs and managing directors who are not aware of digital transformation strategies are at a higher risk of losing business opportunities. In other words, in order to be the winner in the field of business, digital transformation is a must do for them.

Digital transformation is not only about investment in digital technologies but also about modification of the organization’s function, back office technology, and even a new business model. Digital transformation in an advanced level leads to new value, competition winning, and customer happiness.

Here are 3 reasons why digital transformation is important for managing directors and bank CEOs:

1. To compete better

Competition in the banking sector is getting tough. Bank CEOs who are not ready for this will be left behind.  Banks is at risk of losing 30% of their total customers if they don’t promptly apply the digital transformation.

There is no doubt to say that the banking industry is one of the business sectors that must embrace digital transformation in order to be successful in this tough competition and also to fulfill the customers’ needs. In order to catch up, they need to adopt the right digital innovation.

Here are some tips for business to survive in this digital era, they are:

2. To grow better with bigger market

Many bank services use digital transformation as a way to engage with customers. One of them is the mobile banking application to allow customers to easily make the financial transaction. There are also some other supporting features to get banking activities much easier for them.

Customers are getting aware of technology development. Digital transformation, in this case, digital innovation, must be the top priority for bank CEOs in order to be relevant to the customers and to grow business better.

3. Cost-effectiveness

Banks who go digital can decrease costs and streamline processes more efficiently. Going digital also improves the overall customer experience by creating more opportunities for engagement. Another benefit is a cost reduction in the banking workforce, as automation improves workflow.

Digital transformation offers advantages, one of the biggest is the cost saving. Banks don’t have to send a paper statement and document to customers. The digital system makes everything trackable dan easy to access.

From the customer’s side, digital technology offers safety and convenience. The digital transformation increases customer experience with lower cost transactions.


Bank CEOs must go with digital trends. The traditional system is slowly dying while ease of use makes digital channels to be the customer’s way to reach your banking service. Remember, your customers are valuable. So you need to adapt the right digital transformation in your industry and make customers happy.

Contact WGS team today and improve your banking services to meet your goal.