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Digital Transformation Key Consideration for Leaders in FSI

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  Digital transformation is more than about providing mobile and online functionality. Conventional financial service providers need to combine digital speed and convenience with human interaction to provide innovation and thoughtful caring in the customer’s journey. To build a business strategy in digital transformation, these are some key priorities to be

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The Ups & Downs of Digital Transformation for Banking Industry

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  Digital transformation in banking industry refers to the re-evaluation of business models, banking operations and customer experience. Digital transformation is about adopting methods for transforming innovation and digitalization. Innovative methods are here to deliver values, increase revenue and to improve the overall efficiency of the banking industry. However, as

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The Role of Data Analytics in Digital Banking System Transformation

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  Adoption of digitalization now becomes a fundamental part of the banking system since currently, people have rapid access to banks due to online banking. Cashless transactions have become as easy as a minute click on the tip of a finger at any place and any time. To improve performance,

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New Technology Changes in Banking Operational Services

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When was the last time you went to the bank physically and made transactions in there? A few days ago, several months ago, or perhaps never in your recent memory? You may realize that today’s people prefer to make a banking transaction through their smartphones. It’s because technology has left

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Maintaining Customer Loyalty With A Good System

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  It is said that most people today are willing to share their personal data in exchange for personalized offers or discounts from a company.  They love to share their interests, preferences, needs, wants, and even their personal details. This is a common situation in the digital world. The trend

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3 Government-Owned Enterprise Practices for Better Customer Experience

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Whether in a private enterprise or in government-owned companies, world-class customer experience is a key business driver. Based on a study In November 2015 by The Chartered Institute of Management Accountants (CIMA), reported on the top most important determinants of value for businesses operating in this digital age. 4 of

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The Advantages of Virtual Branch Banking System

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Digital technology has helped facilitate the lifestyle of modern society. Today, almost everything can be done with the help of mobile gadgets and an internet connection, so that we can resolve matters more quickly from anywhere. This benefit is also currently enjoyed by the banking industry, by the presence of

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